Shipping and Returns

Current processing times as of May 2020
Orders with 1 thickness and 1 material: Ships 4-6 business days after being ordered.
Orders with different thicknesses and/or materials: Ships 8-14 business days after being ordered.

Please note that business days are Monday to Friday. Federal holidays are not counted as business days.

Larger orders (25 items or more) may require additional processing time. Please contact us prior to ordering to ensure we can get the order done in time or if rush processing will be needed.

This map shows estimated arrival times AFTER we ship your order.

 

Shipping Costs
The contiguous USA is only $9.95 per order!

Delivery Information

РWe ship orders with FedEx and USPS  (our choice depending on the size).

– We must have the complete delivery address. This includes Street, Ave. , Apartment Number, etc. If we cannot get this information, we will require payment of $13.50 for an address correction with FedEx.


Returns and Refunds

Defective products replacement

If you receive a defective product from us, we will replace the defective piece at our cost. If you happen to receive a package with defective or missing/broken parts, please email us immediately with your order number, product description, and what the issue is. We may replace, refund or credit your account for your order at our discretion. We must be notified within 7 days of receipt of the order. After 7 days of delivery, we reserve the right to refuse replacement, refund, or account credit if we are notified.

Please note:¬† Our woodcraft products may have an oval “patch” on the face, small knots, holes (missing knots), mineral streaks, and chip-outs on the back. These areas on the front will be filled with wood putty to allow for painting a smooth surface. This is not a defect. The areas on the back may not be filled.


Non-defective products returns

If you order incorrectly or decide you do not want the product, you can email us for a Return Merchandise Authorization (RMA). Once we receive the returned products, we will issue a refund for 50% of the order subtotal (does not including shipping). Orders returned without the RMA number or after 10 days of the RMA being issued, we will refuse the package and send it back to you. We do not offer exchanges.


Order Cancellations

If you must cancel your order, we will be more than happy to work with you, as long as the order has not been started. If the order has been started, there will be an order cancellation fee. The cancellation fee depends on where the order is in our system. This fee will range from 10% to 50% of the order subtotal.

If you notice an error in your order, please contact us immediately so we may fix the issue.